POSITION SUMMARY:

The IT Applications Specialist plays a crucial role in delivering comprehensive on-site and remote IT system support. An ideal candidate for this position is proficient in troubleshooting technical issues, conducting in-depth data analysis to identify root causes, and promptly addressing end-user support requests. Moreover, the role entails collaborating with various teams, including business stakeholders, IT professionals, and external vendors, to identify, analyze, and optimize business processes for automation using RPA technologies.

Based in CRDF Global’s Kyiv office, this role extends support to offices in the EE Hub (currently Ukraine and Poland) and Central Asia. The IT Applications Specialist works closely with the ServiceDesk and Systems Administration teams to efficiently resolve client issues and enhance the efficiency of our business systems.

Major Responsibilities:

-        Monitor and promptly respond to support tickets.

-        Document technical notes for the escalation or resolution of service requests.

-        Troubleshoot and resolve hardware, connection, and software issues reported to the Service Desk.

-        Collaborate with business stakeholders to identify automation opportunities within Microsoft 365.

-        Design and develop automation solutions using Power Automate, SharePoint, and Microsoft Teams.

-        Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

-        Develop and maintain documentation for automation solutions, including workflows, user guides, and training materials.

-        Monitor and maintain existing automation solutions to ensure optimal performance and reliability.

-        Provide technical support and troubleshooting for automation solutions.

-        Stay current with industry trends and best practices in Microsoft 365 automation.

Qualifications:

Required:

-        Bachelor’s degree in an IT-related field.

-        5 years of desktop support or systems administration experience.

-        Proficiency in Windows environments, including desktop builds, fixes, repairs, and software installations.

-        Understanding of Azure and AWS cloud environments.

-        Ability to independently investigate and implement solutions to technical issues.

-        Experience with technology lifecycles and refresh processes.

-        Outstanding customer service and communication skills.

-        Ability to multitask, answer a call, research solutions, exhaust all resources and coordinate support issues to ensure timely solutions.

-        Ability to communicate and interact effectively as a member of a team, within a global organization, with multiple levels of internal management and staff.

-        Fluency in Ukrainian and English.

-        Valid work authorization in Ukraine.

-        Experience with Active Directory, Azure Active Directory, Data Warehouse, Microsoft SQL, Endpoint Management.

Preferred:

-        Strong expertise in Power Automate, SharePoint, and Microsoft Teams.

-        Experience with Microsoft Graph API, Power BI, and other related technologies is a plus.

-        Knowledge of HTML, CSS, JavaScript, Python, Adobe Photoshop, Illustrator, Sketch.

-        Experience working in an international environment.

-        Several years of experience in automation architecture, design, and implementation, preferably in complex enterprise environments.

-        Experience with process analysis, workflow design, and system integration is valuable.

-        Proficiency in RPA tools (such as UiPath, Automation Anywhere, or Blue Prism), programming languages (such as Python or Java), and data integration technologies.

-        Experience in building custom APIs using serverless architecture with Azure Functions to integrate RPA solutions with existing systems and infrastructure.

CRDF Global offers a competitive salary and benefits package.

CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, protected veteran, age, or disability status.

At CRDF Global, we are committed to promoting diversity, equity, inclusion, and accessibility (DEIA) in all aspects of our operations. We recognize that fostering an inclusive environment that celebrates and embraces diverse perspectives is not only essential for our organizational success but also crucial for the advancement of security, global health, and development worldwide. We understand that by fostering diversity in a global manner, embracing inclusion, and prioritizing accessibility, our organization will become stronger and more innovative in identifying solutions to the world’s complex challenges.