Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program Summary
Mercy Corps’ Ukraine crisis response seeks to meet the humanitarian needs of vulnerable Ukrainians and other conflict-affected people where they are: displaced inside Ukraine, refugees in Poland and Moldova, or trapped behind frontlines. We aim to reach 500,000 vulnerable people with multi-purpose cash assistance, in-kind humanitarian support, and protection services across four countries. Almost all our impact will be delivered in partnership: with Ukrainian, Polish and Moldovan civil society organizations through a granting program that matches humanitarian action with capacity strengthening, and with peer international NGOs through a consortium in Ukraine.
Mercy Corps is focused on the emergency delivery of aid to the affected populations, primarily through Multi-Purpose Cash Assistance (MPCA) and in-kind food and non-food assistance. Mercy Corps will continue this life saving assistance for as long as it is needed but acknowledges that recovery and resilience requires access to steady income alongside functioning markets. Therefore, alongside ongoing emergency activities, Mercy Corps has launched a resilience program, that contributes to stabilization of livelihoods and improved resilience for IDPs and conflict-affected individuals. In line with direct investments to support self-employment opportunities, SME and agriculture sectors, this pilot will work as an adaptive response mechanism and will adapt programming according to ongoing analysis of the context and potentially changing needs.
The Position (General Position Summary)
The Program Manager is responsible for leading on all the components of the Economic Resilience Program (ERP) and ensure that its goal is realized. He/She is primarily responsible for the efficiency and effectiveness of ERP’s actions and for steering the direction of the program through its various operating environments, geographical and institutional. He/She should at the same time promote Mercy Corps values through various entry points in the project and preserve staff moral and enthusiasm for ERP work.
- • Develop and manage strategic direction of ERP operations in accordance with the project targets;
- • Provide leadership and team building for ERP staff;
- • Develop in-depth understanding of local context, participating in activities under all the program components, that include SME and agriculture support, self-employment and research activities.
- • Ensure all staff follow job descriptions and that their job descriptions contribute to the development of the program;
- • Supervise the work of partner organizations and evaluate interim and final reports submitted by them (including financial monitoring of expenses);
- • Manage the program budget;
- • Prepare regular progress reports of the ERP’s achievements;
- • Ensure program resources used effectively and efficiently;
- • Develop and maintain linkages with all key stakeholders and ensure their involvement;
- • Coordinate the functioning of ERP’s monitoring and data management systems;
- • Participate in the elaboration of program implementation tools;
- • Maintain good working relations within Mercy Corps and other organizations in the area of responsibility;
- • Cooperate with UN agencies, INGO’s and national NGO’s as needed;
- • Follow all Mercy Corps policies and procedures;
- • Perform other duties as assigned.
Line Manages: SME Support Coordinator, Agriculture Coordinator, Self-Employment Coordinator
Reports Directly To: Resilience Program Lead - Dnipro
Works Directly With: Director of Programmes, Roving Director – Programs and Operations, TSU, Crisis Analytics Team, Partnerships Advisor, HQ MEL team, Finance Director, Operations Director.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
- • Advanced university degree in economics, public/business administration, or other related field;
- • Proven practical knowledge of the project cycle management;
- • Knowledge of resilience, early recovery and livelihoods interventions in Ukrainian context, good understanding of possible durable solutions for conflict-affected population;
- • At least 10 years of overall working experience, at least 5 years of work experience within an international humanitarian/development organization;
- • At least 3 years of experience in managing multi-functional teams; Proven experience in development and management of grant-making programs;
- • Proven ability in management and planning of program budgets;
- • Excellent communication, presentation and reporting skills;
- • Full working proficiency in both oral and written English, Ukrainian and Russian (equally important);
- • Proficiency in Microsoft Office programs;
- • Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work;
- • Knowledge of Sphere standards and other training in humanitarian response preferred.
To be successful in this role we expect you to have: a comprehensive understanding of the needs of IDPs and the conflict-affected population in Ukraine and possible solutions. Practical understanding of the needs and concerns of private and agriculture sector in Ukraine. Proven experience in the full cycle of project management and resilience programming; Proven ability to lead the team and supervise implementing partner organizations.
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
Mercy Corps is offering competitive 25 Benefits Packages (10 law statutory and 15 market competitive), including but not limited to the relocation, transportation, phone allowances, remote and flexible working modality, duty of care, well-being support, 24/7 free resilience consultations in addition to a salary offer. Team positive working environment in a well-established and growing international humanitarian organization with career development opportunities through our global talent development platform.