At Fundacja TechSoup (FTS) we believe in the power of civil society. Since 2009, we have helped civil society organizations benefit from technology to achieve their missions. We support nonprofits across the globe by providing ICT resources, organizing, and providing access to data, convening activists, and sharing knowledge. Our aim is to develop sustainable, community-driven technology solutions to meet today's most urgent social challenges.

Fundacja TechSoup, headquartered in Warsaw, oversees the design and implementation of TechSoup programs throughout Europe.

We are also a part of the TechSoup Global Network and manage digital transformation and capacity building programs for nonprofit organizations across the globe.

Purpose of the role:

As a Community Manager you will be focused on the TechSoup’s Community of Practice (CoP) development and its strategy implementation in Europe and beyond. The role is crucial for ensuring that the value of the TechSoup CoP focused activities is of the highest quality, impact and relevance when considering the delivery of capacity building for CSO’s across Europe and beyond.

Your duties and responsibilities:

Community of Practice Development and Strategy Implementation

• Contribution to CoP strategy development in close collaboration with Research and Community Engagement Senior Manager, the Program Team, and various stakeholders, and responsibility for its implementation on the ground.

• Supporting the Research and Community Engagement Senior Manager, MEL Manager as well as the team in defining and adhering to the CoP strategy as well as organizational strategy, and measuring social impact, planning, and conducting evaluations, and defining strategy.

• Supporting Research and Community Engagement Senior Manager in needs assessment and other research endeavors to fuel the strategy and CoP development.

• Ensuring that the value of the TechSoup Community of Practice strategy and related activities is of the highest quality, impact and relevance when considering the delivery of capacity building for CSO’s across Europe and beyond.

• Participating in developing and expanding the CoP related work to the strategic use of new technologies and data by the civil society organizations.

• Contributing to developing innovative approaches to community engagement across Europe and all TechSoup Europe Partners Network.

• Facilitating collaboration of CoP, by designing, organizing and facilitating workshops, events, meet-ups and conferences with the TechSoup team and in cooperation with project partners.

• Ongoing research and selection new CoP members, experts, trainers, educators.

• Creating online content, reports, and analysis.

• Coordinating with in-country individuals and organizations to develop and assist in implementing CoP activities in their local environments.

• Responsibility for constant monitoring and evaluation of CoP strategy implementation in close collaboration with Research and Community Engagement Senior Manager and Monitoring, Evaluation and Learning Manager.

• Supporting Research and Community Engagement Senior Manager in creating and implementing learning agenda for the Team.

• Contribution to Program and Projects development in relation to CoP aspect.

Project management

• Ensuring excellent program delivery through project management experience.

• External Stakeholder management ranging from partner sourcing, partner escalations and ongoing partner management.

• Coordinating the entire project lifecycle, including development of scope, gathering of specifications, tracking, reporting, and implementation.

• Tracking and managing project resources, milestones, project risks, and deliverables, including internal as well as outsourced work effort.

• Creating and managing project working plans and working budgets.

• Ensuring consistency of process and sponsor satisfaction, with a solid understanding of funders’ formal requirements, and ensuring compliance.

• Regular reporting (internal as well as for external stakeholders, including Donors).

• Providing donor, partners and stakeholders with timely and accurate information regarding the impact, outcomes, outputs developed and the progress towards anticipated Program results.

Education and Experience:

• Higher education degree in social sciences or relevant experience equivalent.

• Proven experience in project/program management, preferably in nonprofit sector. At least 3 years of experience in leading complex projects and developing solutions from inception to deployment, especially in international environment and diverse partnerships.

• Experience in management and coordination diverse portfolio of partners and stakeholders.

• Experience in monitoring the implementation of the project budget and presentation of project results.

• Experience in managing/developing international nonprofit or cross-sectoral networks.

• Experience in managing or being a part of projects related to countering disinformation, media literacy, effective communications and civic technology projects (non-obligatory but a plus).

• Understanding of civil society organizations in Europe (other geographies is a plus).

• Understanding of CSOs’ technology needs and the challenges in implementing technology solutions.

• Understanding of political developments across Europe.

Skills:

• Ability to be flexible, well-organized and work effectively in a team.

• Excellent planning and organization skills

• Ability to work under pressure and with minimum supervision, be a self-starter, innovative and demonstrate the capacity for maintaining high professional standards.

• Excellent inter-personal skills.

• Excellent verbal and written communication skills.

• Technology savvy, including advanced computer literacy skills.

• Ability to meet deadlines and achieve targets.

• Attuned to multicultural environments and skilled at engaging diverse stakeholders.

• Ability to work effectively and with sensitivity across barriers such as language, culture and distance.

• Ability to develop effective relationships with internal and external stakeholders.

• Ability to work and co-operate in a dynamic and fluid environment.

• Fluency in English. Any other language from Central and Eastern Europe would be an advantage.

• Experience/sound understanding of managing social media is a plus.

Other Requirements:

• Flexibility to travel in Europe and internationally as required.

• Based in Warsaw, or remote in Europe (with frequent travelling to Warsaw, and in Europe).

For your contribution we offer:

• Full-time, in-office position with flexible hours from Monday-Friday.

• Contract of employment.

• Benefits package: Premium medical plan at Medicover, life insurance at MetLife, pension program, PPE, Multisport card, and LinkedIn Learning courses.

• A dynamic, international working environment.

• Professional development opportunities.

• A supportive environment that provides a work-life balance.

An amazing job at organisation supporting non-governmental organizations all over the world is waiting for you. Join our team now!

Fundacja TechSoup is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of color, race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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