Monitoring, Evaluation and Learning Manager, TechSoup Europe  

Location: Remote/Warsaw, Poland  

At TechSoup you will find the raw energy of a start-up, an extraordinary vision, and a group of brilliant, talented, quirky people who believe fiercely that the benefits of technology should be available to everyone! We are a non-profit organization that believes that technology is a powerful enabler for social change.  

We connect unlikely collaborators, such as social activists, hackers, designers, government, local authorities, and business partners. Together we try to generate innovative solutions to social challenges. We also build communities so that activists from the region may meet, learn, and share knowledge.  

If you think changing the world sounds like a fulfilling way to spend your day, if you want to use your technical and organizational skills to help civil society actors round the world, if you want to work in a fun, challenging, and creative environment, come work with us at TechSoup Europe!  

TechSoup Europe (headquartered in Warsaw) leads the design and delivery of TechSoup programs in Europe.  It also supports the TechSoup Global Network of civil society organizations (CSOs) that manage a variety of technology capacity-building programs serving communities in nearly every region of the world. TechSoup Europe also has a diverse portfolio of grant programs in Central and Eastern Europe that focus on civic engagement, community resiliency, advancing democratic accountability, and digital education programs funded by a variety of donors.   

We are committed to equal employment opportunity regardless of color, race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.   

Purpose of the Role   

Currently TechSoup is looking for a Monitoring, Evaluation and Learning Manager who is motivated to make an active and lasting contribution to building a better environment for civil society in Central and Eastern Europe. If you are interested in making impact in the space of civil society and you have an open, positive mindset and a highly collaborative, can-do attitude, we want to hear from you. You will be working closely with the leadership team in Europe, the TechSoup Global Network, and other contributors outside the organization.  

Your duties and responsibilities  

• Contributing, on the Program level, towards the creation of an organizational culture that promotes Monitoring, Evaluation and Learning and understands its link to quality and accountable programming. 

• Ensuring and maintaining strategic alignment and relevance of the Monitoring, Evaluation and Learning processes of the Program to the TechSoup's policies and strategies. 

• Holding accountability for designing (in collaboration with Program team, Partners, Experts and relevant stakeholders) and implementation of Monitoring, Evaluation and Learning Plan for TechSoup Europe Program, and its portfolio of Projects. 

• Providing portfolio of relevant processes, methodologies, systems and tools for MEL Plan implementation. This includes for example: processes and tools for data collection, management, and analysis, setting up and tracking indicators, reporting. 

• Providing MEL standards and guidelines for the Program team, Partners and external contractors, this includes proper documentation and trainings. Accountable for consistency and quality of MEL activities across the Program. 

• Developing and implementing Learning Agenda for the Program team, Partners and relevant Program stakeholders, standards, methods and tools facilitating knowledge sharing internally and externally, as well as innovative approaches and the use of digital resources to maximize learning and organizational growth. 

• Holding accountability for execution of Program MEL Plan, in close collaboration with Program team, Partners and external evaluators. Implementation of MEL Plan on regional and/or country level, supervision of Partners implementing MEL Plan in their respective regions and/or countries. 

• Conducting ongoing monitoring of the Program progress, and all phases of evaluation. 

• Ensuring the maintenance of the quality of collected data. 

• Regular reporting (internal as well as for external stakeholders, including Donors).

• Providing donor, partners and stakeholders with timely and accurate information regarding the impact, outcomes, outputs developed and the progress towards anticipated Program results. 

• Providing summary of internal Program learnings and results for future, sharing with the Program team, Partners and relevant stakeholders.

• Planing and conducting research and mapping in area of MEL, to constantly master TechSoup standards. 

• Contributing to Program development, especially in area of MEL. Collaborateing with Development team on proposals. 

Education and experience: 

• Graduate degree in relevant field, such as Social Sciences, or a combination of education and experience that yields the required competencies. 

• Minimum 3 years of experience in Programs/Projects MEL development and implementation.  

• Knowledge and direct experience with education and capacity building programs, preferably for CSO sector.  

• Significant professional experience of working in an international environment. 

• Hands-on experience with key concepts and tools like the Logical Framework (Log Frame), Theory of Change, Results Frameworks, Key Performance Indicators. 

• Knowledge and direct experience in MEL methodologies, techniques and good practices. 

• Extensive experience in the use of spreadsheets and analytical tools like MS Excel (knowledge of other data analysis applications will be an added advantage), experience in SPSS, Stata or any statistical tools will be an advantage. 

• Extensive experience in data collection and analysis software such as online survey tools (e.g.: SurveyMonkey or Alchemer). 

• Experience with report preparation.  

Skills: 

• Excellent planning and organization skills.

• Excellent inter-personal skills. 

• Excellent analytical and problem-solving skills. 

• Excellent verbal and written communication skills with ability to write reports, oral presentations, and technical/persuasive documents.

• Ability to work under pressure and with minimum supervision, be a self-starter, innovative and demonstrate the capacity for maintaining high professional standards. 

• Ability to meet deadlines and achieve targets. 

• Attuned to multicultural environments and skilled at engaging diverse stakeholders. 

• Ability to work effectively and with sensitivity across barriers such as language, culture and distance. 

• Ability to develop effective relationships with internal and external stakeholders.  

• Ability to work and co-operate in a dynamic and fluid environment.

• Fluency in English. Any other language from Central and Eastern Europe would be an advantage. 

For your contribution and passion, we can offer...  

• Full-time job. 

• Flexible working hours.   

• Contract of employment.   

• Benefits package: Premium medical plan at Medicover, life insurance at MetLife, pension program PPE, Multisport card and LinkedIn learning platform.   

• Remote work opportunities with the possibility to visit our office in the center of Warsaw.   

• An attractive international working environment.   

• Broad training opportunities (online and offline).   

• A supportive environment that provides a work-life balance.  

An amazing job at a social enterprise supporting non-governmental organizations all over the world is waiting for you.   

Join our team now!  

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