We are helping a generation of young Ukrainians improve their spoken English and intercultural skills, making an impact on both an individual and a national level.
Currently, we’re looking for an experienced Student and Volunteer Support Agent, who has a high level of English, attentiveness to details, and strong problem-solving skills. While some of the queries we handle are simple technical issues or basic questions about the program, many involve complex, open-ended issues between students and volunteers. Thus, you should be eager to solve complex interpersonal problems be
Job responsibilities:
Providing high-quality support to students and volunteers via emails
Updating participant information on database and online platform
Prioritizing support queries and escalating issues to appropriate internal teams
Providing customers with step-by-step guidance to resolve problems in written form
This is you:
1+ years of experience in the Customer Support or Customer Success field
Strong problem-solving skills
Exceptional written and verbal communication skills
Effective in high-pressure situations with good time management skills
Ability to collaborate with team members in a full-remote team
Fluent in English (written and spoken)
It will be a plus:
Knowledge of Zendesk or similar ticketing systems
Experience of working/volunteering in NGO
Experience in English tutoring
What you can expect from us:
Fully remote work
Competitive salary based on the results of the interview and skill set assessment
Flexible schedule
Experience in a fast-paced international organization
Work in a young and professional team
If you’d like to proceed, please, submit your CV and replies here: https://forms.gle/6rtBVM8xp9Y3P5vH6
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