IREX is recruiting for two Visitor Assistant positions. The America House Visitor Assistant position is responsible for welcoming visitors, providing information on programs, resources and opportunities offered by the Center.

Position Title:             Visitor Assistant

Program:                    KyivAmerica House

Reports To:                  Deputy Director of America House

Location:                      Kyiv, Ukraine

Grade Level:               Grade (1)

Effective Date:            May 18, 2015

About IREX:

IREX is an international nonprofit organization providing leadership and innovative programs to improve the quality of education, strengthen independent media, and foster pluralistic civil society development.

Founded in 1968, IREX has an annual portfolio of $50 million and a staff of over 400 professionals worldwide.  IREX and its partner IREX Europe deliver crosscutting programs and consulting expertise in more than 50 countries.

Summary of Kyiv America House Program:

Through the U.S. Embassy in Ukraine, IREX administers America House, a welcoming, dynamic space that fosters discussion and debate, provides opportunities for professional and personal skills-building, and sparks creativity and collaboration around shared Ukrainian and U.S. values.  America House offers not only a physical space, but also a virtual hub which facilitates access to balanced resources and information. Peer-to-peer cultural exchanges, discussions and learning at the America House provide visitors with a seat in “America’s living room.”

Summary of Position:

IREX is recruiting for two Visitor Assistant positions. The America House Visitor Assistant position is responsible for welcoming visitors, providing information on programs, resources and opportunities offered by the Center, assisting with the Center events’ logistics. Specific duties include, but are not limited to, the following:

Description of Responsibilities:

• Meet and greet visitors and callers with courtesy and professionalism. Respond and provide basic information to general inquiries, present America House resources;
• Register new members and maintain membership database;
• Assist visitors with using IT equipment;
• Provide logistical support for events;
• Assist with planning for the Center events;
• Organize the logistics for international guests and speakers, including hotel reservations, and travel arrangements;
• Interpret/translate for the international guests;
• Translate outgoing communication materials into English and Ukrainian/Russian;
• Ensure America House is always in presentable and working condition;
• Liaise with IT Manager, cafeteria staff, and other support staff to make sure the regular operation and events run smoothly, are equipped with all the necessities and all the supplies are in place;
• Other duties as assigned.

Qualifications:

• Bachelor’s degree;
• Excellent English, Ukrainian and Russian;
• Demonstrated customer-service orientation and courteous, professional demeanor;
• Excellent verbal and written communication skills; Must be skilled at handling multiple tasks and able to adhere to tight deadlines;
• Ability to work in a multi-cultural setting and sensitivity to diverse cultural backgrounds;
• Experience with customer service, administration, and logistics preferred;
• Experience studying in the United States or holding an ECA alumnus/a status is an advantage.

Please send your CV and cover letter to [email protected] by COB May 10, 2015. No phone calls please.  Only complete applications will be considered. Only shortlisted candidates will be contacted for an interview.