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IT Support Expert

The United States Agency for International Development in Ukraine (USAID/Ukraine) has awarded Chemonics International a contract (USAID Democratic Governance East Activity) to support USAID/Ukraine’s objectives of promoting inclusive civic identity, common civic values, and a unified Ukraine by addressing the divisive impacts of Russia’s aggression, cases of far-right Ukrainian nationalism, and the consequences of ongoing armed conflict through increased citizen participation, improved service delivery and more responsive governance. The Ukraine Democratic Governance East Activity’s (DG East) purpose is to “to strengthen the connection and trust between citizens and their government in Eastern Ukraine” and methodology is to (1) [develop] greater acceptance of a shared civic culture based on common values and understandings, and (2) increase participation to improve Ukraine’s governance and reform processes and help to resolve community problems. Activities across the two objectives will be implemented across four project offices: Kyiv, Kramatorsk, Severodonetsk and Mariupol.

USAID Democratic Governance East Activity (DG East) seeks a qualified professional to fill the position of IT Support Expert. IT Support Expert will be responsible for support of the DG East IT systems and equipment across multiple offices. This will include a dual role of being both an office tech support point of contact as well as a technical support person.
Title: IT Support Expert
Length of Assignment: Short-term
Estimated LOE: up to 25 LOE
Assignment Location: teleworking
Dates: o/a March 29, 2021 - March 28, 2022
Detailed responsibilities:
· Troubleshooting system, endpoint and network problems, diagnosing, and solving hardware, software, or network faults;
· Install, configure, and maintain computer hardware, system software (operating systems) and applications;
· Provide timely technical support and training to project personnel;
· Provide maintenance and control of software and hardware related to servers, firewalls, switches, computers, laptops, printers, scanners, etc.;
· Liaise with Chemonics’ home office IT teams to ensure compliance with IT-related policies and procedures;
· Ensure that the project IT systems are compliant with Chemonics’ IT Security Standards;
· Add or remove devices from Azure Active Directory/Microsoft Endpoint Manager;
· Reset users’ passwords and MFA settings when needed;
· Respond to endpoint protection security alerts and escalate when needed;
· Address unauthorized software and respond to security incidents affecting the project equipment;
· Administer and maintain the local area network (LAN), including switches, access points and firewalls;
· Administer and manage IT equipment, including inventory management, software versions, updates, licenses, etc.;
· Research new IT applications with the objective of optimizing office functions;
· Other tasks as required.

· Minimum 5 years’ experience in information technology;
· Experience with Office 365 services;
· Experience with Identity Providers (IdP) like Microsoft Active Directory/Azure Active Directory;
· Experience with configuration management systems like Group Policy, SCCM, Microsoft Endpoint Manager;
· Experience in networking fundamentals (LAN/WAN), preferably on Meraki products;
· Strong English communication skills (oral and written);
· Ability to work in a team and independently with minimal supervision.

Interested and qualified candidates should send their CV to [email protected] with the subject line: “IT Support Expert” by 18:00 on Wednesday, March 17, 2021. No telephone inquiries, please. Only selected candidates will be contacted and shortlisted for an interview.
“Chemonics is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.”
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